Privacy Policy

How we process your data

Definitions

“Personal Data” means any information relating to an identified or identifiable natural person. “Services” refers to the ClipSurface platform and related offerings.

Data we collect

• Account data: name, email, role, authentication identifiers
• Usage data: workflow events, logs, and diagnostics
• Support data: communications you send to us
• Website data: device, cookie identifiers, and browsing interactions

Purposes of processing

• Provide and improve the Services
• Security monitoring, fraud prevention, and incident response
• Customer support and service communications
• Billing, account management, and compliance
• Research and product development

Legal bases

We rely on contract necessity, legitimate interests, consent (where required), and legal obligations to process Personal Data.

Sharing

We share data with vetted subprocessors for hosting, analytics, and support. We do not sell Personal Data. Transfers outside your region occur under appropriate safeguards (e.g., SCCs).

Retention

We keep Personal Data only as long as necessary for the purposes described or as required by law, followed by secure deletion or anonymization.

Your rights

• Access, rectification, deletion, and portability
• Right to object or restrict processing
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with your supervisory authority

Changes to this policy

We may update this policy to reflect changes in law or our practices. We will indicate the effective date and provide notice for material changes.

Data subject requests

To exercise your rights, contact our team. We aim to respond within 30 days.

Email: [email protected]

Address: Level 12, 477 Collins Street, Melbourne VIC 3000, Australia